Customer Service

Our commitment to customer service includes further developing a customer-orientated ethos and culture, as well as further enhancing the delivery of service across the various functional areas of the Council to ensure a seamless service. We will also enhance our customer consultation and complaints processes, ensure pro-active information dissemination to citizens, increase use of information and communications technology to improve customer service and develop quality initiatives and service standards.

A basic requirement of customer service is to make it easy, convenient and pleasant for you to do business and interact with us. This means making it easy to find us, to find information, to contact the right person, get the appropriate service and receive sufficient feedback and support. We are a one-stop-shop providing customers and citizens with a centre to conduct their local area business.